- pursuant to Article 52 et seq. of the Italian Consumer Code -

Right of withdrawal

You, as a consumer, have the statutory right to withdraw from the contract of sale within 14 (fourteen) calendar days from the date you acquire – or a third party other than the carrier and indicated by you acquires – physical possession of the Product(s), without giving any reason. However, we want our customers to be satisfied with the Product(s) purchased; therefore – in addition, and without prejudice to the statutory right of withdrawal mentioned above – we are willing to grant you an extended contractual right of withdrawal from the contract of sale within 30 (thirty) calendar days, without giving any reason. This extended withdrawal period will expire after 30 (thirty) calendar days from the date you acquire – or a third party other than the carrier and indicated by you acquires – physical possession of the Product(s).

To exercise the right of withdrawal, you must inform us (Alpinestars S.p.A., with registered office in V.le Fermi, 5, 31011, Asolo (TV), Italy, +39 0423 5286, help.eu@alpinestars.com) of your decision to withdraw from the contract of sale by an unequivocal statement (e.g., by post, email or chat). You may use the model withdrawal form attached, but it is not mandatory. We will send you a confirmation of receipt of the withdrawal without delay on a durable medium (e.g., by email or chat). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Your right of withdrawal is excluded in case you purchase tailored Product(s) or Product(s) that are clearly personalized.

Withdrawal effects

Return

To return the Product(s) following the exercise of your right of withdrawal, we will send you a shipping label through email or chat for returning the product to our warehouse. You will then have to return the Product(s) without undue delay and, in any event, not later than 30 (thirty) calendar days after the date on which you notified your decision to withdraw from the contract of sale. The deadline is met if you send back the Product(s) before the period of 30 (thirty) calendar days has expired.

You must return the Product(s) in their original package. You must include all accessories, and user manuals that came in the same package. Where a Product has been purchased as a part of a bundle of multiple Products, all multiple Products within that bundle must be returned. Please treat the Product(s) with reasonable care and return them in the condition that they were delivered to you. Please pack the Product(s) securely and make sure that your order number is clearly visible on the outside of the parcel.

The cost of returning the Product(s) will be borne by us.

Refund

As a consequence of the exercise of your right of withdrawal, we will refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any case, within 14 (fourteen) calendar days of receipt of our receiving the Product(s) back or of your suppling evidence that you have sent back the Product(s), whichever is the earliest.

The refund will be confirmed by email. Refund will be carried out using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees because of such refund.

Liability

In case of withdrawal, you will be solely liable for any diminished value of the Product(s) resulting from your handling of the Product(s) other than what is necessary to establish the nature, characteristics, and proper functioning of the Product(s). In this case, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

 

For any questions or assistance, you can contact us at help.eu@alpinestars.com.

More information on the right of withdrawal is available in our Terms of Sale available at http://eu.alpinestars.com/pages/terms-of-sale.

 

Last update: November 1st, 2023